Clover Learnership Programme 2026. Clover is seeking talented individuals to join its Customer Service Center training program. Selected candidates will complete the program at Clover’s Customer Service Center offices in Constantia Park, Roodeport, and will attend mandatory training courses. Upon successful completion of the program, they will earn a National Qualifications Framework (NQF) qualification and gain valuable experience in a top-tier Customer Service Center.
Minimum Requirements:
- High school diploma or equivalent (NQF Level 4)
- High school diploma completed within the last five years (2021-2025)
- A minimum cumulative grade point average of 55% in English and Mathematics, or proficiency in Mathematics
- Advanced computer skills
- Currently unemployed
- No prior participation in any training program
Duties and Responsibilities
Provide high-quality customer service
- Manage all incoming and outgoing communications
- Resolve inquiries and complaints through appropriate channels
Record and confirm customer orders
- Accurately and promptly record orders according to the daily call log
- Notify customers of pending accounts
- Confirm customer orders according to standard operating procedures
- Report issues related to their orders to the appropriate channels
Sell Clover and Principal products in a way that meets customer needs
- Present new or additional products (explain features and special offers)
Promote teamwork and collaboration
- Support team members in achieving team goals
- Share responsibility for task completion
- Adhere to team values
- Participate in team meetings
- Manage visual information